Payment, Postage and Packaging
We use Worldpay merchant services and also PayPal. We are unable to take payments over the phone due to the nature of secure payments. We can accept orders in the post and cheques must be payable to Elsie & Fleur Ltd. Please include the relevant postage and packaging charge with the cost of your order, and also remember to give details of what you wish to purchase. Thank you.
Postage and Packaging
Spend £10 or less with us and you will qualify for a new £2.80 postage and packaging rate. This is only available for products being dispatched to UK addresses. This P&P rate can be used with all products except jams and marmalades, which are heavier and therefore cost more to post out.
Standard UK delivery is £5.50 and can be up to five working days depending on individual product lead times.
If you purchase up to four greetings cards only postage within the UK will be £2.50.
Standard UK delivery is free on all orders from Elsie & Fleur of £60 and over.
Please note that orders can be collected from our warehouse in Bridgwater, Somerset by prior agreement, Monday to Friday from 9am until 5pm. Please contact our customer service team on 01278 440500 to arrange this.
There are no postage and packaging charges on orders collected from the Elsie & Fleur warehouse, please call us if you wish to collect from us direct.
Deliveries to multiple addresses
If you'd like to have items sent to separate UK addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.
Costs to send products overseas are quoted as per each individual parcel size and weight. Please contact us by email or telephone to get a quote for postage of the item you wish to buy before purchasing it.
We can't deliver everywhere but we'll try our very best so just let us know where in the world you would like us to send your item/items and we'll let you know what we can do.
Part shipment of an order
Please note that if there is an item that is out of stock, but is due to arrive in the warehouse within 48 hours, your order will be held and dispatched together.
If the delay is longer than 48 hours your order will be part dispatched. The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.
Wherever possible we only use recycled packaging for all of the orders we send out to customers. In order to be kinder to the environment we will try to use recycled boxes, envelopes and packing materials whenever we can. We're indebted to our kind makers who pass on any packaging they may have from the raw materials they have sourced so that we can recycle and re-use them for packing your goods. But please rest assured your order will come in a neat, tidy, safe and well-packed parcel with our logo on the outer envelope or box.
Christmas 2016 delivery
Our last ordering day for guaranteed Christmas delivery is Monday, December 19, 2016 for all products except our Gift Cards as they are delivered by email automatically, so can be purchased up until a few minutes before you need them.